Steam refunded a half of my money and removed my game from library

All Discussions > Steam Forums > Help and Tips > Topic Details

frankNg243 10 Jul @ 9:18am

I am facing issue that Steam double charged me with Red Dead Redemption 2, I made a refund request and they mailed me that they resolved it but the weird thing here is they refunded only a half of what had paid in the double charging issue and also remove the game from my library.

It really pissed me off. Hope someone can help me about this case ?

< >

Showing 1-8 of 8 comments

Aluvard 10 Jul @ 9:20am

Contact Support.

Nephilim 15 Jul @ 10:42pm

Did they help you with your problem? I had an almost similar situation yesterday. July 3 I bought games and additional content. On the 12th it was supposedly refunded, although I did not do it (no money back). On the 15th I was charged the same amount again (as on July 3), but there is no information about refills in Steam.

Unn4m3d (♥AUT♥) 15 Jul @ 11:27pm

Originally posted by Nephilim:
Did they help you with your problem? I had an almost similar situation yesterday. July 3 I bought games and additional content. On the 12th it was supposedly refunded, although I did not do it (no money back). On the 15th I was charged the same amount again (as on July 3), but there is no information about refills in Steam.

The advice you need is right in the post before yours:

Originally posted by Aluvard:
Contact Support.

Last edited by Unn4m3d (♥AUT♥); 15 Jul @ 11:28pm

Nephilim 15 Jul @ 11:38pm

Originally posted by Unn4m3d (♥AUT♥):
Originally posted by Nephilim:
Did they help you with your problem? I had an almost similar situation yesterday. July 3 I bought games and additional content. On the 12th it was supposedly refunded, although I did not do it (no money back). On the 15th I was charged the same amount again (as on July 3), but there is no information about refills in Steam.

The advice you need is right in the post before yours:
Originally posted by Aluvard:
Contact Support.

I contacted immediately when I saw the problem, as early as yesterday. But I still haven't gotten a response. So would like to check with someone with a similar problem. How quickly he received a response from support

Unn4m3d (♥AUT♥) 16 Jul @ 4:53am

Originally posted by Nephilim:
Originally posted by Unn4m3d (♥AUT♥):

The advice you need is right in the post before yours:

I contacted immediately when I saw the problem, as early as yesterday. But I still haven't gotten a response. So would like to check with someone with a similar problem. How quickly he received a response from support

Then you will have to wait. How quickly others had their response is irrelevant.

Last edited by Unn4m3d (♥AUT♥); 16 Jul @ 4:53am

frankNg243 16 Jul @ 8:16am

I am quite busy so dont have time to check the notification. Currently I have received email that my money was refunded but nothing was sent to my bank account.