How to submit a Steam refund

All Discussions > Steam Forums > Help and Tips > Topic Details

This topic has been locked

NItroEdits 2 Jun, 2015 @ 9:22pm

How to submit a Steam refund

So I've heard both sides say you ether have to have purchased the game in 14 days and less than two hours or regardless of how long, if you played less than 2 hours you can get a refund as well. My question is Where do you start the process of refunding the games? (and not just http://store.steampowered.com/steam_refunds, I've read that several times and despite getting to "Recent Steam Store Transactions for Your Account" I don't know what to do next. There is no refund button) And 2! Are my games returnable? The two in question is Pixel Piracy (Bought for $2.49 on Dec 21, 2014) And Assassin's Creed II: Deluxe Edition (Bought for $4.99 also on Dec 21, 2014) Any help would greatly be appreciative, And if I was unclear about anything leave a comment and I'll try to clear it up! Thanks.

< >

Showing 1-15 of 33 comments

FFL2and3rocks 2 Jun, 2015 @ 9:25pm

Originally posted by NItroEdits:
So I've heard both sides say you ether have to have purchased the game in 14 days and less than two hours or regardless of how long, if you played less than 2 hours you can get a refund as well.

You must meet both of these requirements. Less than 2 hours of playtime, AND the purchase is less than 14 days old.

If there is no refund button, you don't qualify. December 2014 was much longer than 2 weeks ago.

Last edited by FFL2and3rocks; 2 Jun, 2015 @ 9:25pm

NItroEdits 2 Jun, 2015 @ 9:27pm

", if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look." What does that mean then?

P.S ty for replaying. :)

HLCinSC 2 Jun, 2015 @ 9:29pm

Fill out a support ticket and wait. They MIGHT consider it but don't hold your breath.

bortolinho 2 Jun, 2015 @ 9:31pm

NitroEdits, What I think it means is that if you have played the game less than 2 hours, AND have purchased it in less than 14 days, they will refund it without studying it that much.. But if you only meet one of the requirements, you can still sumbit a refund, BUT it will be not 100% guaranteed that you get a refund. And if you meet no requirements, well, you dont get a refund.
NOTE= THIS IS WHAT I THINK, THIS COULD BE ALL WRONG, BUT THIS IS WHAT I THINK THEY MEAN

FFL2and3rocks 2 Jun, 2015 @ 9:35pm

Originally posted by Coco Cow:
NitroEdits, What I think it means is that if you have played the game less than 2 hours, AND have purchased it in less than 14 days, they will refund it without studying it that much.. But if you only meet one of the requirements, you can still sumbit a refund, BUT it will be not 100% guaranteed that you get a refund. And if you meet no requirements, well, you dont get a refund.
NOTE= THIS IS WHAT I THINK, THIS COULD BE ALL WRONG, BUT THIS IS WHAT I THINK THEY MEAN

Well, the old policy was strictly "all purchases are final, no refunds" in most cases, but they still made exceptions if your reason was good enough. I got one when they ran out of CD keys and the publisher was unable to create more for Valve. They also gave refunds for a few games where the publishers outright lied about their game on its store page.

Last edited by FFL2and3rocks; 2 Jun, 2015 @ 9:37pm

BakedBeans 2 Jun, 2015 @ 9:38pm

I played 3 hours on a game to try it and I cant stand it:(

NItroEdits 2 Jun, 2015 @ 9:52pm

Here - https://support.steampowered.com/newticket.php

Just submitted one I'll keep you guys posted. :)

モカ 2 Jun, 2015 @ 10:09pm

Originally posted by Nightenhelser:
I don't think they'll refund you for games you bought more than 6 months ago. Let me know if they do!

you can read this http://pcgamer.com

edit: http://www.pcgamer.com/new-steam-refund-policy-lets-you-get-your-thatmoney-back-for-any-reason/
sorry I'm bad text formatting lol

Last edited by モカ; 2 Jun, 2015 @ 10:11pm

NItroEdits 2 Jun, 2015 @ 10:14pm

I did catch that one Before! But Like I said will see where the ticket goes.

Rebelsboys 2 Jun, 2015 @ 10:18pm

Originally posted by NItroEdits:
Here - https://support.steampowered.com/newticket.php

Just submitted one I'll keep you guys posted. :)

How what did you do

#10

Marble 2 Jun, 2015 @ 11:02pm

What reason did you give them for wanting a refund?

#11

Rain395 2 Jun, 2015 @ 11:52pm

Yeah, I've been meaning to have my Sims Medieval refunded. I got a ticket and have been waiting for an answer ever since. It's only been a few hours so it's okay so far.

#12

Marble 3 Jun, 2015 @ 12:11am

Originally posted by denzelford:
Yeah, I've been meaning to have my Sims Medieval refunded. I got a ticket and have been waiting for an answer ever since. It's only been a few hours so it's okay so far.

Considering you've put over 16 hours into it, I wouldn't expect them to refund you.

#13

Xaelath 3 Jun, 2015 @ 12:42am

Originally posted by Canti:
Originally posted by denzelford:
Yeah, I've been meaning to have my Sims Medieval refunded. I got a ticket and have been waiting for an answer ever since. It's only been a few hours so it's okay so far.
Considering you've put over 16 hours into it, I wouldn't expect them to refund you.

30 mins here and bought it months ago in winter sale.
I wonder if theycan refund me for it. It doesnt matter if it was 50% tho.

#14